How to raise a concern

Contact CBC first

Send your complaint to Contact@cbccrypto.com. Include your name, purchase email, order information, a concise description of the problem and the outcome you are seeking. Do not send passwords, complete card numbers or private keys.

CBC will acknowledge the complaint and may request information needed to investigate it. CBC will provide a written response after reviewing the purchase, access and communication records.

If we cannot resolve your complaint

If you are a consumer and CBC cannot resolve the complaint, you may be able to use Mæglingsteamet for Forbrugerklager and, where applicable, Forbrugerklagenævnet through the Nævnenes Hus complaint portal. Eligibility rules and minimum claim values apply.

Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Current information is available atNævnenes Hus and forbrug.dk.

Consumers outside Denmark

Mandatory complaint or dispute resolution rights in your country of residence remain available where applicable. The former EU Online Dispute Resolution platform closed in July 2025 and is therefore not listed as a complaint channel.